1. Overview
You pay only after you have seen finished versions of your homepage and picked one. So by the time you pay, you already know what you are getting. Still, if you change your mind before your site goes live, we would rather give your money back than keep it.
2. The rule
Before your site is live on your account: if you ask within 14 days of paying, you get a full refund. No reason needed and nothing to send us.
If the delay is on our side: if we have not put your site live within 14 days of your payment, and the reason is on our side and not a wait for something from you, you can ask for a full refund at any time until we do.
Once your site is live on your account and you have the login: the site is yours and the payment is final.
One exception: if what we put live is not the version you picked, tell us. We will fix it. If we cannot, you get a full refund.
2.1 What we will ask you
We will ask one thing, and it is a question, not a condition: what changed your mind. Sometimes the answer is something we can fix in one email. Answer in one line, at length, or not at all. The refund goes through either way.
3. How to ask for a refund
Email kirill@flatratewebsite.com with the subject line "Refund request - [your business name]". Please include:
- Your name and your business name
- The email address you paid with
- The receipt number from your Stripe receipt email, if you have it
4. Refund amount
We refund the actual amount you paid.
5. Refund processing
We confirm your request and send the refund within 5 business days. Refunds go through Stripe, our payment processor, back to the card or payment method you paid with. Your bank may take another 5-10 business days to show it.
6. After a refund
We do not put the site live, and the versions we made stay ours. Please do not publish them.
7. When we do not refund
- You ask after your site is live on your account and you have the login, except as described in the exception in Section 2
- You ask more than 14 days after paying and the delay was not on our side
8. Disputes and chargebacks
Please write to us before you open a dispute or chargeback with your bank. Most problems are faster to fix by email. If a dispute is opened, it is handled through your bank and Stripe, and we will cooperate fully to resolve it.
9. Contact
For refund questions or to ask for a refund, contact:
- Seller: Dmitrii Sharonov
- Tax ID (NIF): Y9674448H
- Registered as: autónomo in Spain
- Address: Calle Floridablanca, 66-68, Local 9F, 08015 Barcelona, España
- Email: kirill@flatratewebsite.com
- Website: flatratewebsite.com
We aim to answer every refund email within 2 business days.